Nomi.ai – Complaints Policy

1) Introduction

At Nomi.ai (Glimpse.ai, Inc.), we are committed to maintaining a safe and respectful platform for all users. We take complaints seriously and ensure that they are handled promptly and fairly. This Complaints Policy outlines the process for submitting complaints and the timeframe for resolution.

2) Scope

This policy applies to all complaints regarding content, user behavior, or any other concerns related to the Nomi.ai platform, including but not limited to:

• Violations of our Terms of Service

• Content removal requests

• Abusive, illegal, or otherwise inappropriate content

• Privacy concerns, including personally identifiable information

3) Content Removal Requests

Nomi.ai takes all content removal requests seriously, and our dedicated support team works around the clock to quickly process and remove content that violates our Terms of Service.

Your report is completely confidential. When you report content, the user who posted the content will not see your name or any information about you.

Please email us if you are the victim of, or come across, content that you have personal knowledge of as constituting:

• Non-consensual production and/or distribution of your image (including but not limited to revenge porn, blackmail, exploitation)

• Content that reveals personally identifiable information (such as name, address, phone number, IP address)

• Content that violates our Terms of Service

• Otherwise abusive and/or illegal content

If you believe content is inappropriate or violates our Terms of Service, please submit a complaint via email.

Complete Content Removal

If you wish to permanently remove all of your content from the Nomi.ai platform, this can only be done by deleting your account.

To delete your account:

1. Visit your Account Settings page

2. Select the option to delete your account

3. Confirm your request by entering the 6-digit verification code sent to your registered email address

Once your account is deleted, all associated content—including messages, media, and personal data—will be permanently and irreversibly removed from our systems and cannot be recovered.

Please note:

• Deleting individual Nomis or media does not remove your full account history

• Only full account deletion ensures complete removal of your content

4) Submitting a Complaint

If you have a complaint, you may submit it by sending a detailed email to our support team at complaints@nomi.ai.

Your complaint should include:

• Your account email (if applicable)

• A description of the issue

• URLs of the content in question (if applicable)

• Any relevant supporting documentation or evidence – this includes screenshots of content in question

• Your preferred contact method for follow-up communication

5) Confidentiality

All complaints are treated with strict confidentiality. Your identity and any personal information you provide will not be shared with the subject of the complaint or any third parties without your consent, except as required by law.

6) Complaint Resolution Timeline

• Upon receipt of a complaint, our support team will acknowledge the complaint within two business days.

• A thorough review will be conducted, including an assessment of the complaint against our policies.

• Complaints will be resolved within 7 business days of submission.

• If additional information is required, we may contact you to expedite the resolution process.

7) Resolution Outcomes

Depending on the nature of the complaint, the resolution may involve:

• Removal of content found to be in violation of our policies

• Account warnings, restrictions, or suspensions where applicable

• Other remedial actions as deemed necessary

Once a resolution has been reached, we will notify you of the outcome. If you are not satisfied with the resolution, you may request a further review by replying to the resolution notice.

8) Abuse of the Complaint Process

To ensure efficiency, Nomi.ai strictly prohibits the misuse of the complaint submission process. Submitting false or misleading complaints may result in penalties, including suspension of access to our platform.

9) Contact Us

If you have any questions regarding this Complaints Policy, please contact our support team at support@nomi.ai.